Effective date: April 14, 2026 Public
1) Subscription cancellation (Pro plan)
If you are on a Pro plan and you cancel your subscription, your plan will remain active until the end of your current billing period. After that date, your account will be downgraded to the Free plan.
2) What happens after downgrade to Free
When your account is downgraded to Free:
- You can continue to view, search, edit, and export your existing data.
- Your data is not deleted automatically because your plan changed.
- If your existing usage exceeds Free plan limits, you may be prevented from adding new bins/items/photos until you reduce usage or upgrade again.
3) Data retention
We retain your bins, items, and uploaded photos associated with your account unless you delete them or you request account deletion. We do not automatically delete your data simply because you canceled a subscription.
4) Account deletion
If you request account deletion, we will delete your account and associated data within a reasonable time, except where we are required to retain certain records for legal, tax, fraud prevention, or operational reasons.
If you want to delete your account, please contact support so we can verify the request and process it safely.
5) Refunds
Unless required by law or explicitly stated otherwise at the time of purchase, subscription fees are not automatically refunded for partial billing periods. Canceling stops future renewals and access continues through the end of the current period.
6) Payment processor
Payments are processed by Stripe. Stripe may provide options like saved payment methods, Link, and additional verification steps depending on the customer and risk controls.
7) Changes to this policy
We may update this policy from time to time. The effective date at the top will reflect the latest version.
8) Contact
If you have questions about cancellations, billing, or account deletion, contact us at support@binmanage.com.